{"id":3053,"date":"2017-09-12T23:31:34","date_gmt":"2017-09-12T21:31:34","guid":{"rendered":"http:\/\/designchess\/our-values-2\/"},"modified":"2023-06-18T11:02:55","modified_gmt":"2023-06-18T09:02:55","slug":"our-customer-promise","status":"publish","type":"page","link":"https:\/\/designchess.com\/staging\/about-us\/our-customer-promise\/","title":{"rendered":"Our Customer Promise"},"content":{"rendered":"\n<div class=\"row row-full-width\"  id=\"row-1083998635\">\n\n\n\t<div id=\"col-1760891268\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"desktoponly\">\n\n<\/div>\n<div class=\"mobilelandscapeonly\">\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-full-width desktoponly\"  id=\"row-1657728518\">\n\n\n\t<div id=\"col-1570489159\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-236991589\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-236991589 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row mobileonly\" style=\"max-width:90%\" id=\"row-787395610\">\n\n\n\t<div id=\"col-1036134710\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">1. QUALITY<\/h2>\n<p>We never compromise on quality.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-320384377\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">2. DESIGN CHESS WARRANTY AND REPLACEMENT SERVICE<\/h2>\n<p>We are proud to be able to offer a three-year warranty \u2013 like no other chess company.<\/p>\n<p>In addition, we offer a unique service of replacing lost or damaged pieces. With us, you don\u2019t lose the value of your set if you lose a piece!<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-290599201\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">3. CERTIFICATE OF AUTHENTICITY<\/h2>\n<p>With every club-sized set of chessmen, we send a Certificate of Authenticity. The signed certificate carries a unique serial number, information on the materials, the origin of the product as well as the date of purchase.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1644997020\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">4. RESPONSIBILITY<\/h2>\n<p>We support sustainable development and don&#8217;t deal with endangered wood species. We have checked our partners on-site and made sure no child labour is used and workers are having good conditions.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1330746120\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">5. THE 24 HOUR RULE<\/h2>\n<p>When you contact us, we will reply within 24 hours.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-3045951\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">6. WE SERVE AND NOT JUST SAY THAT WE DO<\/h2>\n<p>We are here for our customers.<\/p>\n<p>\nWe understand that investing in a quality chess set is a big decision. Whatever your question or concern, we guarantee that we work to solve it so that you feel satisfied.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-213536419\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">7. WE LISTEN<\/h2>\n<p>We aim to be the world&#8217;s most trusted high-quality chess store. If you are not happy with us, our website or would like to see new products in our selection, please let us know!<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-787395610 > .col > .col-inner {\n  padding: 0px 7% 0px 7%;\n}\n@media (min-width:550px) {\n  #row-787395610 > .col > .col-inner {\n    padding: 0px 9% 0px 9%;\n  }\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-515988390\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-515988390 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":9604,"parent":3732,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3053","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Customer Promise - Design Chess Staging<\/title>\n<meta name=\"description\" content=\"What makes us different is what we promise. 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